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How can we help you today?

We support Kemo Pro App users on iOS, Android, Mac and visionOS. Pick the channel that fits your question — most issues are resolved within two business days.

Channels

Email support

Best for setup, billing or device-specific questions. Replies usually arrive within two business days.

Open my mail app

Help center

Step-by-step setup, troubleshooting, battery tips and FAQ — over 50 articles, all written by the team.

Browse articles

Report a bug

Crashing app, missed alert or device that will not pair? Tell us the device model and your OS version so we can reproduce quickly.

Send a bug report

Press & partnerships

For media inquiries, retail partnerships or integrations, please include "Press" in the subject line.

Email our team
Save a step

Before you write, check these first

Most setup and billing questions are answered in three articles. Skim them first — it is usually faster than waiting for a reply.

Cannot pair my device5 GHz vs 2.4 GHz Wi-FiCancel my cloud subscription
Direct

Contact Us

If you have any questions or feedback, please reach out to our team

[email protected]
Contact Us
If you have any questions or feedback, please reach out to our team
Response time

When you will hear back

Standard replies in two business days. Account or billing issues are prioritized. We do not provide phone or live-chat support — email keeps a record so we can debug faster.

  1. 01ReceiveYour message is auto-acknowledged.
  2. 02TriageCategorized within one business day.
  3. 03ReplyTypically within two business days.